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Holidays Returns & Exchanges

ONLINE ORDER EXCHANGE POLICY

Effective from Sunday November 1st 2020, online purchases bought between Sunday November 1st and Monday November 30th, may be exchanged until Tuesday December 15th, 2020, free of charge.

Effective from Tuesday, December 1st, 2020, online purchases bought between Tuesday, December 1st and Thursday, December 31th, 2020, may be exchanged until Friday, January 15th, 2021, free of charge.

For a complete description of our exchange procedure, please see Returns and Exchanges.

Items marked ‘Final Sale’ may be exchanged only based on stock availability. Please direct your request to our Customer Service team via service@rudsak.com with Attn: FS Exchange, order number and desired size.

REFUNDS FOR ONLINE ORDERS

Our refund policy remains unchanged. You have 15 days after the delivery date of your order to request a refund. Any delays from the side of RUDSAK in the approval of your return, will not affect your 15-day return period. Please see our complete procedure on refunds here.

STORE PURCHASE EXCHANGE POLICY

Our exchange policy has been extended to allow you to exchange gifts. Items purchased in our stores between Friday, November 1st, 2020 and Monday, November 30th, 2020 can be exchanged until December 15th, 2020.

Items purchased in our stores between Tuesday, December 1st, 2020 and Thursday, December 31th, 2020 can be exchanged until Friday, January 15th, 2021. No store credit or exchanges for items marked Final Sale.

OUTLET PURCHASES EXCHANGE POLICY

Products bought at an Outlet can only be exchanged at the same point of purchase. No refunds. No exchanges on items marked 'Final Sale' or 'Sample Sale'. Holiday policy as described above is valid for outlet store as well.

QUESTIONS       

Please contact the Customer Service team on +1 888 5 RUDSAK or via service@rudsak.com with your questions and a member of our team will be happy to assist you. Due to the high volume of requests our response time is longer than usual. We will respond within 5 business days.

CANADA POST SERVICE

All orders on a standard service in Canada are delivered by Canada Post.

SERVICE RESTRICTIONS

Please note that there will be no deliveries on:

Friday, December 25th, 2020
Friday, January 1st, 2021


DELIVERY TIME

Orders should be delivered within 5 business days, delivered Monday to Friday between 9 A.M. and 5 P.M. Delivery to remote areas may take longer. Please note that COVID-19 restrictions may cause additional courier delays. We recommend ordering in advance to provide for any unforeseen delays and to ensure a delivery on time.

For Christmas gifting, we strongly recommend ordering prior to December 10th so that your package may arrive in time for Christmas Day.

GIFTING ONLINE ORDERS

Please note, we do not currently offer a designated gift wrapping, gift messaging or gift receipt service for digital orders.

GIFT WRAPPING IN OUR STORES

Gift receipts as well as gift boxes are available in stores.

PRICE ADJUSTMENT POLICY HOLIDAY SALES

At all times, we allow price adjustments for up to two weeks following the order date, in the event of a subsequent mark down. For orders placed between Sunday, November  1st, 2020 and Monday, November 30th, 2020 (inclusively), Rudsak will be happy to honour the prices of Black Friday both for in-store and online purchases, provided the price adjustment request is submitted prior to Tuesday, December 15th , 2020.  

For store-purchased items, please visit the store with your receipt and our store associates will provide you with a store credit (valid for in-stores purchases in Canada only). Items marked ‘Final Sale’ are excluded.

For online orders, please direct your request with order number and a scan of the invoice to our customer service department via service@rudsak.com. We will provide you with a promo code that may be applied to future orders (online only). Items marked ‘Final Sale’ are excluded.