ENDS SUNDAYUP TO -50% SITEWIDE. LIMITED TIME ONLY SHOP NOW

SHOP NOW. PAY IN 4 WITH KLARNA.

Holidays Returns & Exchanges

HOLIDAY ONLINE ORDER EXCHANGE POLICY

Your gift was just not right for you? We've got your back. Effective from December 1, 2022, online purchases made between December 1 and December 31, 2022, may be exchanged until January 15, 2023, free of charge. 

HOLIDAY ONLINE ORDER REFUND POLICY

Our refund policy remains unchanged. You have 15 days after the delivery date of your order to request a refund. However, for items bought in December 2022 with a refund requested outside the two weeks after delivery date, we provide online credit until January 15, 2023. Make sure your return request is made the latest January 15, 2023 to be eligible for an online credit (final sale excluded).

Visit our Return Center  to directly to request your return. Or, for a complete description of our return procedure, please see our Returns and Exchanges page. 

Items marked ‘Final Sale’ may be exchanged only based on stock availability. We do not refund final sale items at all, you may receive a credit in the form of a gift card.

STORE PURCHASE EXCHANGE POLICY

Items purchased in our stores between December 1, 2022 and December 31, 2022 can be exchanged until January 15, 2023 (inclusive). No refunds, store credit only. No store credit for items marked Final Sale, we offer exchanges depending availability.

OUTLET PURCHASES EXCHANGE POLICY

Products bought at an Outlet can only be exchanged at the same point of purchase. No refunds. No exchanges on items marked 'Final Sale' or 'Sample Sale'. Holiday policy as described above is valid for outlet store as well.

QUESTIONS       

Please contact the Customer Service team at +1 888 5 RUDSAK or via service@rudsak.com with your questions and a member of our team will be happy to assist you. Due to the high volume of requests our response time is longer than usual. We will respond within 5 business days.

FED EX SERVICE

All orders on a standard service in Canada are delivered by FedEx Economy. We will send you a tracking number once the order has been fulfilled. Please allow 24 hours for the tracking to become active on the website of Fed Ex.

DELIVERY TIME

Orders should be delivered within 5-10 business days, delivered Monday to Friday between 9 A.M. and 6 P.M. Delivery to remote areas may take longer. We recommend ordering in advance to provide for any unforeseen delays and to ensure a delivery on time.

For holiday gifting, we strongly recommend online ordering prior to December 13, for orders with an East Coast shipping address, and December 11 for orders with a West Coast shipping address, so that your package may arrive in time.

Please note, there are no deliveries on Christmas Day (December 25th) or New Years Day (January 1st).

GIFTING ONLINE ORDERS

Please note, we do not currently offer a designated gift wrapping, gift messaging, or gift receipt service for online orders.

GIFT WRAPPING IN OUR STORES

Gift receipts as well as gift boxes are available in stores.

PRICE ADJUSTMENT POLICY HOLIDAY SALES

At all times and for both in store and online purchases, we allow price adjustments for up to 7 days following the order date in the form of a credit note, in the event of a subsequent mark down. Items marked ‘Final Sale’ and 'Sample' are excluded.

For store-purchased items, please visit the store with your receipt and our store associates will provide you with a store credit (valid for in-stores purchases in Canada only). 

For online orders, please direct your request with order number and a scan of the invoice to our customer service department via service@rudsak.com. We will provide you with a promo code that may be applied to future orders (online only). Items marked ‘Final Sale’ are excluded.