Returns

HOW TO REQUEST A RETURN

 Visit our Return Portal to begin your return. Please visit this page and fill up the form

Follow the instructions to receive your free return shipping label.

Once approved, your return label will be emailed within 48 hours.

The label is valid for 14 days. If the return is not shipped within this period, the request will be automatically canceled. To qualify for free return shipping, you must use the RUDSAK return portal. We do not reimburse shipping costs for returns sent without our portal.

SHIPPING YOUR RETURN

Use the provided return label and drop off your package at a FedEx location.

You may also schedule a FedEx pickup by calling 1-800-GO-FEDEX or visiting their website.

Each return request must be submitted per order. Items from different orders must be returned in separate packages with separate return labels.

REFUNDS

Once we receive your return at our warehouse, refunds will be processed within 7 business days.

Refunds are issued to the original method of payment.

You will receive an email confirmation once your refund has been issued.

Please allow up to 10 business days for your bank to reflect the credit.

INELIGIBLE RETURNS 

Final Sale items

Items without original tags or packaging

Items returned outside the 15-day window

Items showing signs of wear, damage, or alteration

DAMAGED ITEMS OR DELIVERY ISSUES

If your item arrived damaged, please note it in the final step of the return form.

In the event of a lost shipment, FedEx claims can only be opened 7 days after the scheduled delivery date. Claims may take 2–4 weeks to resolve.

OUR IN-STORE EXCHANGE POLICY

Purchases made in-store may be exchanged within 15 days of the purchase date. No refunds, store credit notes only.

Returned merchandise must include a verifiable RUDSAK receipt, original packaging, and tags. The item must not have been worn, damaged, washed, or altered. For shoes and boots, the box must also be returned in its original condition.

All care products and items marked FINAL SALE cannot be exchanged or credited.

Underwear and swimwear are final sales and cannot be exchanged or credited.

Final sale items cannot be credited.

OUTLET PURCHASES EXCHANGE POLICY

Products bought at an Outlet can only be exchanged at the same point of purchase. No refunds. 

RUDSAK reserves the right to authorize all exchanges

GIFT POLICY

If you are dissatisfied with merchandise that you’ve bought or received as a gift (at regular price), the item may be exchanged for an identical or comparable item, or, for a credit note in the form of a gift card within 15 days of the original purchase date. The item can be exchanged at any RUDSAK store location accompanied by the original gift receipt. Outlet items can be exchanged at outlet stores only.

ONLINE FINAL SALE POLICY

Please note that all items marked as final sale cannot be exchanged or refunded.

ON FEDEX CLAIMS

Please be aware that in the unfortunate event of an order getting misplaced during shipment, please be aware that we’re not allowed to open a claim at FED EX until 1 week after the delivery date. The processing time of a claim is 2-4 weeks. Thank you for your understanding.