Orders & Shipping
Once your order has been placed, it will be added to your RUDSAK account under My Order Status. If you placed an order using a Guest account, you will receive your order details by e-mail.
During checkout, customers can choose one of two shipping options:
- This service is available to all provinces and territories in Canada.
- Delivery takes 2-4 days (once shipped). Remote areas might take a day or two longer. For more information, please visit our Shipping page.
- We require the customer's signature for delivery.
- All orders qualify for free shipping with FedEx.
- If there is nobody home at the time of delivery, a notice will be left at your door and the package will be sent to a nearby location where you can pick it up at your convenience.
- To check on the status of a shipment, please enter your tracking number on the FedEx website. Please allow 24 hours for the tracking number to become active before checking the status of the shipment.
UBER Same Day Delivery
Please carefully review your shipping address – orders with an incomplete or incorrect shipping address will cause your delivery to be delayed.
- This service is only available for select products and orders with a delivery address in select areas in Quebec and Ontario.
- We charge $19 for this service.
- Orders need to be placed before 1 pm, in order for us to be able to deliver the same day.
- Orders placed after 1 pm will be delivered the next business day.
- Orders placed on weekends will be delivered the next business day.
- You may follow your shipment in the Uber app, once it's been fulfilled.