Order Processing & Shipment Timeline
Order Preparation
Orders are typically prepared within 2–4 business days (Monday to Friday, excluding holidays). During peak seasons or promotional events, preparation time may extend to up to 7 business days. Please note that preparation time is separate from shipping transit time. Once your order is ready to ship, you will receive a shipping confirmation email with tracking details.
Understanding Your Tracking Status
After your shipping label has been created, your tracking page may show “Ready,” “Label Created,” or “Shipment Information Received” for a few days. This simply means your parcel has been prepared and is awaiting pickup by the courier. Tracking updates begin once the courier scans the package into their network. From that moment forward, you will receive real-time updates as your shipment moves toward delivery.
Typical delivery estimates after shipment are:
- 2–4 business days for most regions
- 5–7 business days for Western regions
- An additional 1–2 business days for remote or rural areas
Delivery timelines are estimates and may vary during high-volume periods or due to weather conditions.
FedEx Shipping Policy
For orders under $125.00, a shipping fee of $9.95 + tax will be applied. This service is available to all provinces and territories in Canada.
Signature Requirements
For orders of $300 or more: Direct Signature is required. This means someone at your delivery address must sign for the package. If nobody is home at the time of delivery, a notice will be left at your door and the package will be sent to a nearby location for convenient pickup.
For orders under $300: No signature is required. Your package will be left at the shipping address provided.
When to Contact Us
If your order has not shipped within 7 business days, or if tracking has not updated several days after label creation, our Customer Experience team will be pleased to assist you. Please contact us at service@rudsak.com and include your order number for faster support.
We sincerely appreciate your patience and trust in RUDSAK.
Each order reflects our commitment to craftsmanship, attention to detail, and a seamless delivery experience.