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Questions

FR We hope to answer your most burning question right here as quickly and simply as possible, but if there’s something you can’t find, just let us know.

Orders & Purchases

I changed my mind. Can you modify my purchase?

Once we have received your order, we can't modifiy it unless you contact our Customer Relations team at 1-888-5-RUDSAK within 30 minutes after the time you submitted your order. This service is available only during Customer Service hours.

Can I cancel my order?

To cancel your order, contact the Customer Relations team by filling out our Contact Form or contact us by phone at 1-888-5-RUDSAK. Please note that the possibility of cancelling your order depends on its preparation status.

I haven’t received any confirmation of my order. Should I be worried?

If you do not receive an email confirmation regarding your shipment, please contact our Customer Relations team at 1-888-5-RUDSAK, or contact us.

How long will my order take?

Once your order is processed, the shipping can take up to seven business days with our regular shipping option, and up to three business days with our express shipping option. For more information, please visit our Shipping Page.

What methods of payment does RUDSAK accept?

RUDSAK accepts major credit cards including Visa, MasterCard and American Express, as well as PayPal. We do not accept any other methods of payment at this time. IMPORTANT: The billing address supplied (including name, address and postal code) must match the address associated with your credit card account, although you can have an order shipped to another address. This information is used to verify the authenticity of the transaction and payment. The billing and shipping addresses must be valid addresses located in Canada. We do not ship to P.O. boxes. You must also provide a phone number and an email address to help the Customer Relations team contact you regarding your order.

Will my order be subjected to any additional taxes?

Sales taxes in Canada vary by province. The sales taxes on your order will correspond to your shipping address. Please see the Canada Retail Council’s fact sheet for more information.

Promotions & Exclusif Offers

How do I use my RUDSAK promo code?

Once you’ve selected products to order, click the bag icon in the top right-hand corner of the screen, then select View and Edit Bag from the drop-down menu. Enter your code in the Promo Code field, and click Apply.

Shipping

Does RUDSAK supply order tracking for online purchases?

Of course! When your order is shipped, you will receive an email confirmation that includes a unique Canada Post tracking number. Enter this code here to follow its progress.

What are my shipping options?

All orders are delivered using Canada Post shipping services. For more information, visit our Shippingpage.

Returns & Exchanges

How do I exchange or return a purchase online?

Please see our page on Returns & exchanges. Refer to the How to request a return on an exchange section for more information about our policies.

How do I exchange or return a purchase made in store?

Please see our page on Returns & exchanges. Refer to the In-Store section for more information about our policies.

Can I bring my online purchase for a refund or exchange to the nearest RUDSAK store?

Unfortunately, items purchased online can only be exchanged or returned by mail at this time. For more information, please visit our Returns & exchanges page.

Do I have to pay for shipping when I want a refund for an online purchase?

We offer free returns. For more information, please visit our Returns & exchanges page.

Price Adjustments

I bought an item at a RUDSAK store, and now the price is lower. Can I get a price adjustment?

RUDSAK offers a one-time price adjustment within seven days of a purchase. The item must have been purchased at regular price. Price adjustments do not apply to promotions, online exclusives and short-term sales events such as Black Friday or Boxing Day.

Size Guide

How will I know a style will fit me?

To help choose the size that will fit best, please refer to our Size Guide.

Purchase Policy & Repair

Is my RUDSAK purchase covered under a warranty?

Our products are covered with a warranty. Please see our Warranty Policy.

I have an older RUDSAK product that needs to be fixed as some accessories are missing. Is that possible?

We cannot guarantee the availability of materials and hardware from our previous collections. We invite you to Contact us for more information.