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FAQ Shipping

Will I receive a tracking number?

When your order is shipped, depending on your shipping method, you will receive an email with your FedEx tracking number, or an SMS with a link to your Uber Direct delivery tracker. In the meantime, you may follow your order status via your account.

How long does shipping take?

Our shipping option with FedEx will take 2-4 days (once shipped). Remote areas might take a day or two longer. For more information, please visit our Shipping page.

Why hasn’t my order been shipped?

Normally, orders are shipped within 3 business days. We'll update you within 5 days of the order date in case your order incurs a delay, or if it's out of stock and we'll need to refund you. If your order hasn't shipped after 8 days, please contact our customer service team at 1-888-5-RUDSAK so we can follow up for you.

What are the shipping options?

We always try to get your order to you as quickly as possible. We offer Fed ex Regular (delivery within 2-4 days, though delivery to remote areas might take 1 or 2 days longer). Within the Montreal area and for selected products only, we offer Uber same-day delivery. Your options are available during check-out. For more information, please visit our Shipping page.

Which countries do you ship to?

Currently we only ship to Canada and the United States. We hope to be able to offer our products to the UK and Europe in the near future.

How much do you charge for shipping?

We ship for FREE, so as to give you the best possible shopping experience. Return shipments are also free of charge.

I've received a damaged item, what do I do?

Our goal is to provide you with a flawless shopping experience, and we apologize for any inconvenience caused by your order not arriving in optimal condition. To help us keep track of the issue, please share a clear image of the problem along with your order number through our messenger or email at the earliest. We are committed to making it right and will promptly send you a replacement item. To initiate the process, please visit our Returns and Exchanges Center to request a return shipping label. 

How does Uber Direct delivery work?

You choose same-day delivery at check out. Only orders placed before 1 pm, Monday through Friday, are eligible for same-day delivery. Please note: we only offer this service for greater Montreal at the moment, for selected items.

How much does Uber Direct delivery cost?

We charge $19 for same-day delivery. Shipping via FedEx is free of charge.

I missed my Uber Direct delivery, what do I do?

We're sorry to hear that and we'll try to solve it for you. Please contact UBER customer service. 

I haven’t received my shipment, can you help?

Please email us at service@rudsak.com mentioning your order number and your question.

Will I be refunded for return shipping fees if I pay for my own shipping method?

To qualify for free return shipping you must use the Rudsak return portal. Returns that are shipped without using the return portal will not be reimbursed. 

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Talk to a RUDSAK specialist during opening hours: Monday to Friday,
10 am - 5 pm (EST).

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