FAQ - Shipping
Will I receive a tracking number?
When your order is shipped, depending on your shipping method, you will receive an email with your FedEx tracking number, or an SMS with a link to your Uber Direct delivery tracker. In the meantime, you may follow your order status via your account.
How long does shipping take?
Our shipping option with FedEx will take 2-4 days (once shipped). Remote areas might take a day or two longer. For more information, please visit our Shipping page.
Why hasn’t my order been shipped?
Normally, orders are shipped within 48 hours. We'll update you within 5 days of order date in case your order incurs a delay, or if it's out of stock and we'll need to refund you. If your order hasn't shipped after 8 days, please contact our customer service team at 1-888-5-RUDSAK so we can follow up for you.
What are the shipping options?
We always try to get your order to you as quickly as possible. We offer Fed ex Regular (delivery within 2-4 days, though delivery to remote areas might take 1 or 2 days longer). Within the Montreal area and for selected products only, we offer Uber same-day delivery. Your options are available during check-out. For more information, please visit our Shipping page.
Which countries do you ship to?
Currently we only ship to Canada and the United States. We hope to be able to offer our products to the UK and Europe in the near future.
How much do you charge for shipping?
We ship for FREE, so as to give you the best possible shopping experience. Return shipments are also free of charge.
I've received a damaged item, what do I do?
We strive to ensure a perfect shopping experience, so we're sorry to hear that your order didn't reach you in perfect condition. As soon as possible, please upload a clear picture of the problem via our messenger or via email with your order number, to record the problem. Let us make it up to you and send you an exchange item on the double! Please request your return shipping label at our Returns and Exchanges Center.
How does Uber Direct delivery work?
You choose same-day delivery at check out. Only orders placed before 1pm, Monday through Friday, are eligible for same day delivery. Please note: we only offer this service for greater Montreal at the moment, for selected items.
How much does Uber Direct delivery cost?
We charge $19 for same-day delivery. Shipping via FedEx is free of charge.
I missed my Uber Direct delivery, what do I do?
We're sorry to hear that and we'll try to solve it for you. Please call us at 1-888-5-RUDSAK or email us at firstname.lastname@example.org. Please have your order number ready.
I haven’t received my shipment, can you help?
Please email us at email@example.com mentioning your order number and your question.